Shipping Methods & Delivery: Products are made to order with most items shipping from our shop in Chelsea, MA, within 2-4 weeks of receipt of order. Domestic shipments typically ship via FedEx or UPS Ground and occasionally USPS. International shipment methods vary - please contact us for a quote. If you have a question about delivery status of your order please send an email to email@example.com.
We hope this never happens, but in the event you're unhappy with one of our products, we will issue a refund to the card used at purchase (minus the cost of shipping) as long as the product is returned in new condition within 7 days of arriving at your destination. The buyer is responsible for all return shipping fees. We will not be able to accept a return or issue a refund for any customized or personalized products. Feel free to reach out to firstname.lastname@example.org for more info.