FAQ Basic (Dawn)

Are all of your products MADE IN THE USA?

Absolutely, since 1921.

What is Steele's Loyalty program?

Steele Canvas Rewards is a loyalty program that allows you to earn points for every dollar spent, receive exclusive access to sales, first access to new products, and more! Steele Canvas' Loyalty program was created so you can sit back, relax, and earn more while you shop.

The Steele Canvas Loyalty program is a points-based rewards program with different membership tiers and redemption levels. You can log into your Steele Canvas account to learn more about the program!

What tools do I need to assemble my item?

If you are installing casters, you will need a ½" or adjustable wrench. If you are roping on a liner, you will need a minimal amount of hand-eye coordination.

Visit our blog for step by step production instructions.

How are your products measured?

Unless specifically stated, all dimensions are outside dimensions. All wheeled product dimensions are measured with 2" casters.

Note: If you select 3" casters on a product page, please account for the additional 1" of product height.

What is a bushel?

Approximately 4 pecks (US) or 3.88 coombs (UK) or for the more traditionally minded, 2 kennings. For those who are less familiar with bushels, most standard laundry baskets are 2 BU capacity.

Each product has its dimensions listed on the product page.

What is a marking hole?

You might notice small holes in the canvas on your product. Believe it or not, they're intentional. These are called marking holes. They act as guidelines for the stitchers during the production process.

What's the deal with FREE SHIPPING?

We offer FREE SHIPPING (to the contiguous U.S.) on any orders over $100, though items on our INDUSTRY section are not eligible.

How do I care for my Steele Canvas basket?

For canvas, carefully spot clean the area with soap and water. For steeletex (vinyl-coated nylon) spray with Simple Green (or degreaser) and wipe clean.

What is your standard lead time?

All products are made to order in our Wilmington, Massachusetts workshop and our standard lead time is 5-7 business days for most products. If you need your order rushed, please email your request to info@steelecanvas.com and we will do everything we can to meet your deadline.

Do you have any minimums with your orders?

Do you offer any volume discounts?

Occasionally - please email us for more info.

Do you offer any coupon codes?

Once in awhile. Your best bet to find out about sales or coupons would be to sign up for text and/or email updates and follow us on social media.

Can I get my item personalized with a screen print, embroidery, monogram or custom stencil?

We do offer options to customize some of our products - email for info/pricing. Please note all personalized items are non-returnable.

What is Steeletex?

Steeletex is our trademark name for an 18.5 ounce, tear and water resistant, heavy duty vinyl-coated nylon material that is made to our unwavering standards. Think truck tarps.

Will your colors bleed?

Our canvas is dyed by one of the best dye houses in the U.S. The colors should not bleed, though take care when washing.

Are other colors available besides what's listed?

We carry a wide inventory of material. Email us with your specific interests.

Can I get swatches of your material?

Sure. We have a variety of canvas, vinyl and leather swatches. Drop us an email telling us what you would like and we will pop them in the mail.

Do your products require assembly?

Some units may require a minimal amount of assembly, such as caster installation or roping on a liner.

Can the casters on my basket be upgraded?

We offer a variety of casters sizes - please email for more details.

How do you calculate shipping?

Smaller items are typically shipped FedEx or UPS ground service. Larger items need to be shipped using a truck or freight service. Online purchases can take advantage of our flat fee shipping rates:

0-9 lbs = $10
10-45 lbs. = $20
46-75 lbs. = $40
76+ lbs. = $80

What is the largest basket you can ship via FedEx or UPS?

The largest baskets we can typically ship FedEx or UPS Ground are our 6 BU. baskets and trucks (excluding the #'s 50, 52, 60 & 62).

Can I pick up my order at the factory?

Sure, though please contact us first to confirm availability. Our regular shop hours are M-F / 9AM-4PM.

Do you offer tours of your factory?

Typically no - our shop is set up for producing, not parading.

Does Steele sell internationally?

Yes, though depending on the item and shipping destination, freight can get a bit pricey. Let us know where you are - we might have a dealer in your neck of the woods.

Do you have any retail stores?

We do not have any retail store locations, but a small selection of our products can be purchased at retailers throughout the country.

What if a part is missing from my order?

Send us an email telling us what you need. Our team will ship a replacement part to you as soon as possible.

Can I return an item?

Returns are available on most of our products. Please refer to our terms and conditions or email for more information.

Do you do collaborations with other companies?

We collaborate with a few select companies each year. Please email if you would like more information.

Do you offer a warranty on your products?

We do not offer a warranty, though there's a reason we've been around for 103 years. If you get your product and you don't like it, send it back. If you get your product and there's something wrong with it, we'll take care of it. We're of the mind that a guarantee is better than a warranty any day of the week.

How do I earn?

There are several ways to earn Steele Canvas Rewards points! Check out the list below to learn more.

Sign Up Bonus - Create an account and earn 30 points.
Write a Review - Earn points by writing reviews for the products you ordered (earn even more points for a photo or video).
Follow on Instagram - Follow our Instagram page and earn 10 points.
Share with your Facebook friends - Share Steele Canvas with your friends & family to earn 10 points.
Refer a Friend - Refer a friend we'll gift you 200 points, and they'll get $20 off on their first purchase of $250 or more.
Birthday Bonus - Add your birthday to your account and you'll receive 50 points on your special day.
Make a Purchase - Earn 1 point for every dollar spent on an order.

How do I redeem my points?

When you're ready to redeem your Steele Canvas Reward points you can head to your account page and scroll down to your available rewards. Depending on your point balance, you will be able to access the 200 point rewards, 400 point rewards, or 600 point rewards.

Once you're in checkout, the redemption option will be available in your cart, and you can check out like usual.

Please note, loyalty rewards cannot be combined with any other promo code.

If you have any trouble redeeming your Steele Canvas rewards points, please feel free to contact us at info@steelecanvas.com.

How do I refer a friend?

If you'd like to refer a friend, you can log in and navigate to your account page. If you scroll down, there will be an area for you to "Refer A Friend". You will be able to send your friend an email, copy the referral link, or share via Facebook and Twitter.

Once your