All of our products are made to order in our Massachusetts facility. Our standard lead time is 5-7 business days for most products. You will receive confirmation via email once your order enters our system and once your order has shipped from our facility. Domestic shipments typically ship via FedEx or UPS Ground and occasionally USPS. International shipment methods vary - please contact us for a quote. If you have a question about the delivery status of your order please send an email to email@example.com. Please note that business days do not include weekends or holidays.
We hope this never happens, but in the event you're unhappy with one of our products, we will issue a refund to the card used at purchase (minus the cost of shipping) as long as the product is returned in new condition within 30 days of arriving at your destination. The buyer is responsible for all return shipping fees. We will not be able to accept a return or issue a refund for any customized or personalized products. Feel free to reach out to firstname.lastname@example.org for more info.