Shipping & Delivery: Our products are made to order, with most items shipping from our shop in Chelsea, MA within 2-3 weeks of receipt of order. When possible, we typically ship within the U.S. via FedEx or UPS Ground. International shipment methods vary. If you have a question about the delivery status of your order, please send an email to firstname.lastname@example.org.
We hope this never happens, but in the event you're unhappy with one of our products, we will issue a refund for the purchase price of the item (minus the original shipping charge) as long as the product is returned in new condition within 7 days of arriving at your destination. The buyer is responsible for all returns shipping fees. We will not be able to accept a return or issue a refund for any customized or personalized products.