Permanent Style Caddie Flash Sale! | FREE SHIPPING ON ORDERS OVER $100 (Excludes Industrial Products)

FAQ

Absolutely, since 1921.

Steele Canvas Rewards is a loyalty program that allows you to earn points for every dollar spent, receive exclusive access to sales, first access to new products, and more! Steele Canvas’ Loyalty program was created so you can sit back, relax, and earn more while you shop.

The Steele Canvas Loyalty program is a points-based rewards program with different membership tiers and redemption levels. You can log into your Steele Canvas account to learn more about the program!

If you are installing casters, you will need a ½” or adjustable wrench.  If you are roping on a liner, you will need a minimal amount of hand-eye coordination.

Visit our blog for step by step production instructions.

Unless specifically stated, all dimensions are outside dimensions. All wheeled product dimensions are measured with 2" casters.

Note: If you select 3" casters on a product page, please account for the additional 1" of product height.

Approximately 4 pecks (US) or 3.88 coombs (UK) or for the more traditionally minded, 2 kennings. For those who are less familiar with bushels, most standard laundry baskets are 2 BU capacity.

Each product has its dimensions listed on the product page.

You might notice small holes in the canvas on your product. Believe it or not, they're intentional. These are called marking holes. They act as guidelines for the stitchers during the production process.

We offer FREE SHIPPING (to the contiguous U.S.) on any orders over $100, though items on our INDUSTRY section are not elligible.

For canvas, carefully spot clean the area with soap and water. For steeletex (vinyl-coated nylon) spray with Simple Green (or degreaser) and wipe clean.

All products are made to order in our Wilmington, Massachusetts workshop and our standard lead time is 5-7 business days for most products. If you need your order rushed, please email your request to info@steelecanvas.com and we will do everything we can to meet your deadline.

No

Occasionally - please email us for more info.

Once in awhile. Your best bet to find out about sales or coupons would be to sign up for text and/or email updates and follow us on social media.

We do offer options to customize some of our products - email for info/pricing.  Please note all personalized items are non-returnable. 

Steeletex is our trademark name for an 18.5 ounce, tear and water resistant, heavy duty vinyl-coated nylon material that is made to our unwavering standards. Think truck tarps.

Our canvas is dyed by one of the best dye houses in the U.S. The colors should not bleed, though take care when washing.  

We carry a wide inventory of material. Email us with your specific interests.

Sure. We have a variety of canvas, vinyl and leather swatches. Drop us an email telling us what you would like and we will pop them in the mail.

Some units may require a minimal amount of assembly, such as caster installation or roping on a liner.

We offer a variety of casters sizes - please email for more details.

Smaller items are typically shipped FedEx or UPS ground service. Larger items need to be shipped using a truck or freight service. Online purchases can take advantage of our flat fee shipping rates: 

0-9 lbs = $10

10-45 lbs. = $20

46-75 lbs. = $40

76+ lbs. = $80

The largest baskets we can typically ship FedEx or UPS Ground are our 6 BU. baskets and trucks (excluding the #’s 50, 52, 60 & 62).

Sure, though please contact us first to confirm availability.  Our regular shop hours are M-F / 9AM-4PM. 

Typically no - our shop is set up for producing, not parading. 

Yes, though depending on the item and shipping destination, freight can get a bit pricey. Let us know where you are - we might have a dealer in your neck of the woods. 

We do not have any retail store locations, but a small selection of our products can be purchased at retailers throughout the country.

Send us an email telling us what you need. Our team will ship a replacement part to you as soon as possible.

Returns are available on most of our products. Please refer to our terms and conditions or email for more information.

We collaborate with a few select companies each year. Please email if you would like more information.  

We do not offer a warranty, though there’s a reason we’ve been around for 103 years. If you get your product and you don’t like it, send it back.  If you get your product and there’s something wrong with it, we’ll take care of it. We’re of the mind that a guarantee is better than a warranty any day of the week.

There are several ways to earn Steele Canvas Rewards points! Check out the list below to learn more.

Sign Up Bonus - Create an account and earn 30 points.

Write a Review - Earn points by writing reviews for the products you ordered (earn even more points for a photo or video).

Follow on Instagram - Follow our Instagram page and earn 10 points.

Share with your Facebook friends - Share Steele Canvas with your friends & family to earn 10 points.

Refer a Friend - Refer a friend we’ll gift you 200 points, and they’ll get $20 off on their first purchase of $250 or more.

Birthday Bonus - Add your birthday to your account and you'll receive 50 points on your special day.

Make a Purchase - Earn 1 point for every dollar spent on an order.

When you're ready to redeem your Steele Canvas Reward points you can head to your account page and scroll down to your available rewards. Depending on your point balance, you will be able to access the 200 point rewards, 400 point rewards, or 600 point rewards.

Once you're in checkout, the redemption option will be available in your cart, and you can check out like usual.

Please note, loyalty rewards cannot be combined with any other promo code .

If you have any trouble redeeming your Steele Canvas rewards points, please feel free to contact us at info@steelecanvas.com.

If you'd like to refer a friend, you can log in and navigate to your account page. If you scroll down, there will be an area for you to "Refer A Friend". You will be able to send your friend an email, copy the referral link, or share via Facebook and Twitter.

Once your friend places their order of $250 or more (pre-tax) with your referral code, you will receive 200 Steele Canvas Rewards points! This happens as soon as your friend's order is fulfilled and shipped out.

If your friend has placed their order but you're still not seeing your referral points, please contact us at info@steelecanvas.com or give us a call with your friend's name and email address! We'll check on their order and make sure you get your points.

I used a loyalty reward at checkout and then returned part of my order. Do I get those points back? If you only returned part of your order, you will receive a refund for what you paid for the item, but that portion of your rewards points will not go back into your account. Additionally, the points earned on the returned item will be deducted from your balance.

I used a loyalty reward and then returned my entire order. Do I get those points back? If you return your entire order, your points will be added back to your account when you are refunded. Additionally, the points earned on the returned order will be deducted from your account.

Please note that returns are to our standard policy.

If you’d like to unsubscribe from our marketing emails, please navigate to the bottom of any Steele Canvas email and click Unsubscribe.

If you'd like to unsubscribe from texts, please reply STOP to the text message and our system will unsubscribe you.

Please allow a few days for your subscription to update in our system.

If you’re still receiving marketing emails or texts 3 business days after unsubscribing, please reach out to our team at info@steelecanvas.com and we’ll be happy to help.

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